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Across the world’s universities, a quiet but consistent shift is underway in the Student Housing & Residential Education (SHARE) sector: the student leadership roles that once defined residential life — the floor tutor, the resident assistant, the senior resident, and their many close cousins — are losing their lustre.

This contains a recording of a recent webinar for employees at the early adopting user organisations for RED Track. This presentation walks you through our feedback process, explaining how it works and how it creates a mutually beneficial culture of feedback among organisations, their staff/learners, and their training suppliers.

This post explains our independent feedback process and how it can play an immediate role in helping you meet Standards 3 and 6 of the incoming National Code.

Privacy isn’t just compliance for us — it is the reason our feedback services work so well. The trust that surrounds this process is a huge part of the value we provide. This policy explains how we protect that trust, so you can have full confidence in the integrity of our work.

This is an example of the standard learner feedback summary that you and your training provider will receive at the end of any typical training engagement under the RED Track Feedback process. It gives both parties the same clear, structured snapshot of how the training performed and what learners experienced. The report brings together several types of data:

These Terms apply to all our feedback management services, including RED Track Feedback and the LIFTER Program.