Flexibility of our Feedback Management Services

Swick Learning
Dec 1, 2025
4 min read

Our feedback management services (most commonly RED Track Feedback and the LIFTER Program) are designed to be an ongoing partnership — not a one-off project. The intention is to make it easy to shift evaluation processes away from being hard and infrequent tasks, towards being easy and continuous instead.

So when we set up your feedback pathways, we set them up run indefinitely. This makes the good practice we bring feel like your natural mode of operating, allowing you to stick with it and build a rich reservoir of quality evaluation data.

But we know your needs won't stay the same. Your mix of programs will change. And your information needs will change with it.

Our services are modular by design, making it easy to adjust them to match your needs as they change, while keeping the data consistent enough for meaningful analysis.

Below are the three most common ways our services adapt to match your changing needs:

# 1 Updating Your Mix of Engagements

You can adjust which training relationships we are tracking at any time through your client portal. You need only give us reasonable notice, which is typically:

Simple requests (no changes to surveys): 2 business days
Involved requests (requiring changes surveys or metrics): 1 week

Because our pricing is modular, changes to your program mix translate directly into predictable cost changes. You are billed each program once per year in the quarter feedback was initiated, so any changes will turn up in your next quarterly invoice with a predictable increase/decrease that reflects the change.

# 2 Further evaluation-related services

Beyond the core feedback management service itself, we can use our expertise and wider data sets to provide a more comprehensive view of learning program effectiveness. Some of the additional evaluation activities we can perform (and pair with your feedback data) are:

Session observations 

We can attend sessions (ideally without the vendor or facilitator knowing in advance) to check the implementation fidelity of the training itself and of the agreed feedback collection process.

Vendor/client interviews 

We can hold structured conversations with your vendors (for buyers) or clients (for providers) about how they feel the program landed, what they believe worked, and what improvements they hope to make if the program repeats in the future. 

Internal stakeholder interviews 

We can interview people inside the commissioning organisation who either participated in the program – or, most commonly, the managers and leaders who rely the most on the program being effective – to understand whether there is a sense of observable and lasting benefits from the training. 

Participant-level analysis

We can track learning gains at the individual participant level across pre-, during, post-, and follow-up surveys to provide more granular insight into how people are progressing with the mix of learning opportunities on offer.

Deeper dive data analysis 

Because we collect data consistently, we can run deeper comparative analysis across audiences, vendors, formats, years — anything the data itself permits. We can also do blind benchmarking against the results of similar organisations who use our RED Track Feedback process. 

Traditional program evaluation support

We can support traditional, comprehensive program evaluation in two ways: by conducting a full program evaluation process (including co-developing an evaluation framework and using additional data sources beyond what we collect); or by preparing an evaluation data report based on the information we have collected, suitable for use as a standalone snapshot or as a quality input to a formal evaluation.

# 3 Further procurement-related services

We are often asked to support upstream procurement of training and learning programs because of our expertise and data sets, helping you make clearer buying decisions:

Micro-tender process

We can run quick ‘micro-tenders’ to help you source the right training providers in the future, where we coordinate a rapid, lightweight procurement process on your behalf. This can include a short market scan, inviting EOIs or quotes, and providing an independent assessment of the options.

Education buyers' groups

We can convene and facilitate buyer groups or committees. There's a tremendous power in letting people determine their own learning opportunities, within a budget, with learning advisers supporting but not controlling what gets actioned.

Similarly, if you want group-based decision-making or program governance, we can take committees and working groups through a structured process from identifying needs through to sourcing, assessing options, and reviewing outcomes.

What we don't do:

To protect participant comfort, maximise completion rates, and stick to our strengths, there are some things we do not do:

We don't collect identifying information.

We don't want to know who individual participants are. This keeps our promise of anonymity simple and stable.

We don't track attendance or completions.

Without identifying information, we can't mark which individuals attended or completed programs. And we don't want to.

We don't make questions compulsory.

This maintains comfort, improves response rates, and gives us clearer insight into what questions people will and won't answer.

We don't assess or critique training content.

We're not subject-matter experts in every topic area. We don't make value judgements about whether content is "correct" or "best practice" unless we have genuine expertise in that field.

Linking this flexibility to our Terms of Service

We keep our Terms and Conditions simple, clear, and predictable. Transparency is critical to us, given that's what we are asking the rest of the world to embrace!

When you update which learning programs you would like to track through RED Track, this simply adjusts your Per Engagement Fees (s12.b) up or down based on the number of programs and whether custom measurement is involved.

Any services beyond baseline feedback management incur professional service fees (called "Additional Work" - see s17). We are happy to provide estimates on larger requests and will await your approval before proceeding.

The approach is extremely straightforward: you tell us what you need, we tell you what it will take, and you decide whether to proceed. There is no obligation to use these additional services, and no lock-in effects. We would rather keep your business through the value we provide.