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The LIFTER Program

Most training providers collect feedback — but let’s be honest, the system is broken.

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Too often, it is designed to make trainers look better, not to get better. Flimsy surveys cultivate the pressure to please, so that testimonials can be cherry-picked. It feeds the perception that feedback on training is untrustworthy and unusable.

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Sadly, this harms the whole market for learning services. When feedback becomes a tool for self-promotion, not learning, even the best providers are forced to choose: play along, or risk being left behind.

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The LIFTER program is for those who believe that becoming great matters more than looking great. It makes humility a valid and non-obnoxious form of self-promotion.

The Program:

LIFTER stands for Listening and Improvement by Facilitators and Trainers through Evaluation and Research.

 

It is a managed feedback service and an accreditation program for training organisations that want to lead with credibility, not spin.

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LIFTER replaces in-house feedback systems with independent, well-designed reporting that supports genuine improvement for training providers and clarity for their clients.

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Whether you deliver training or purchase it, a training engagement measured by the LIFTER Program helps create a feedback loop you can actually trust.

How it works:

  1. Learner feedback goes straight to us.
    We collect learner feedback using surveys we design — with no manipulation, or pressure. This gets clean data, with more honest answers, from better questions.

     

  2. Feedback reports go to both parties, at the same time.
    The provider and the client each receive the same report on learner feedback.

     

  3. We collect and anonymise purchaser feedback anonymised.
    We also collect insights from the person who commissioned the training. This is a crucial voice that's often missed. Once there's enough data to protect identities, this shared back with the provider to help them improve.

How it helps the buyers of training:

  • Honest, reliable reporting, not marketing fluff.

  • Reassurance that your chosen provider is improvement-focused.

  • A shared standard across providers that makes comparison easier.

  • Confidence that real learning is being supported, not just a fun session.

How it helps the providers of training:

  • Higher quality feedback, you probably couldn't get, that helps you improve.

  • A clear message to your clients that you're here to improve, not to hide

  • An easy way to outsource the painful admin tasks of survey design, collection, and reporting

  • Access to consistent, structured feedback from the buyers of your training, not just the learners.

  • Recognition as an accredited LIFTER, with different levels depending on the breadth of your feedback yu collect (e.g. Practising LIFTERCommitted LIFTER, etc.)

A better culture around upskilling, made easier!

LIFTER isn’t a survey tool. It's a commitment to genuine improvement.​

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As the program grows, it will positively influence the culture of feedback around training.

Ready to LIFT your standards?

Are you ready to say goodbye to chasing learners, writing questions, and cleaning spreadsheets? Just commit to better feedback and let us handle the rest.

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Becoming a LIFTER is easier than you think — and more powerful than you expect.

Can we help you? Let's find out together!

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​​​​​We acknowledge Aboriginal and Torres Strait Islander peoples as the Traditional Custodians of the lands, skies and waterways across the continent we know of as Australia. We recognise the impacts of colonisaiton are ongoing. We are committed to advancing reconciliation through our education, engagement, and example.​

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© Copyright (2024) by Swick Learning 

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