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LIFTER: Overall Instructions for Members

Updated: 4 days ago

Reminder: Almost everything in the LIFTER Program is organised around courses, even though program memberships are issued at the provider level. Each of your learning experiences (we simply call 'courses') is treated as a standalone product — because who gets surveyed, what they are asked, when, and how often will vary by course. As a result, our processes for surveys, reporting, and billing are all based on your range of course-client combinations.



Step 1: Registering your client-course relationships


Each time a course is purchased for the first time by a new client, you must register it.

This allows us to configure our tools to isolate that client's data.

Even if your client has purchased other courses from you before, you must log every new client-course combination with us.

Once registered, we will confirm that client relationship is set up and post a confirmation message in the "My Engagements" tab in your member portal. It will include:


  • The Engagement ID

  • Your member ID

  • Your Course ID and name

  • The Client organisation

  • The primary contact at the client

  • The commencement date

  • The Pre-training survey link

  • The Post-training survey link

  • A link to update or cancel this engagement


Please note: we will assume a relationship is a continuing one, and roll it over to the next year, until you cancel it.

Step 2: Collecting Feedback


Purchaser Feedback (all levels):

You don't need to do anything. We will reach out to the nominated primary contact at the client and ask them to either:

  • Provide purchaser feedback and nominate up to 3 colleagues to also respond; or

  • Decline to provide feedback, and nominate up to 4 others in their place.


Learner Feedback (Level 2+):

Every time you deliver that course to that client, you must use the survey links we provided you in the confirmation message.


Take care to apply the links correctly — we appreciate they are long links and can all start to look the same!



Step 3: Receiving Feedback Reports


Purchaser Feedback (all levels)

After you have delivered a course to 12 different clients, we will share an evergreen (a live-updated, ongoing) report for that course, aggregating and anonymising all the feedback from the purchasers of that course.


Learner Feedback (Level 2+):

You and your client will receive a report for each course-client relationship. We will send a link to the report to yourself and the client approximately 14 days after the commencement date.


Separately, we will maintain an evergreen report for each of your courses, containing all the learner feedback gathered for that couse, across all your clients.


Need more reports? We can prepare custom reports or deeper analysis on request. These are billed separately as consulting hours.

Program Integrity


The value of the LIFTER program comes from its independence and integrity. Our commitment (and yours) is to transparent, independent evaluation.


Becoming a member means using the LIFTER process for every eligible engagement. If an exception is required — and there are valid exceptions — you must request pre-approval using [this form -TBC]. You may request a standing exemption for a particular type of course or client.


We take this seriously. We conduct analytics to detect potential manipulation, and we reserve the right to revoke your accreditation and publish a list of providers excluded for attempted manipulation of the program.


We know that the vast majority of members join because they genuinely care about transparency and, ultimately, improving. This policy exists to protect them — and the value of the program to their clients — from the tiny fraction who won't.

FAQs


What if I deliver the same course to the same client many times?

You register this relationship only once. We will generate a single report combining all feedback from that client on that course, across all the repeat session. If you want session-by-session reports, you should notify us in advance. Each report will incur an additional report generation fee.

What if my course runs over multiple sessions, like a leadership program?

Log it as a single engagement — no need to log each session — and collect the pre- and post-training surveys at the start and end of the whole series.

Can I give a client a combined report for all the different courses they have purchased from me?

No. We will generate a report per client-course combination. If you would like to provide one report for all their courses combined, we can provide this to you in addition to our default reporting, for an additional fee.


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