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How to gather feedback through the LIFTER Program
- Swick Learning
- Jul 1
- 4 min read
Updated: Sep 10
Reminder: Almost everything in the LIFTER Program is organised around courses, even though your program membership is issued at the provider level. Each of your learning experiences (we simply call 'courses') is treated as a standalone product — because who gets surveyed, what they are asked, when, and how often will vary by course. As a result, our processes for surveys, reporting, and billing are all based on your range of course-client combinations.
Step 1: Registering your client-course relationships ('Engagements')
Each time a course is purchased for the first time by a new client, you must register it.
This allows us to configure our tools to isolate that client's data.
Even if your client has purchased other courses from you before, you must log every new client-course combination with us.
You log the request using a form we provide for you. To find the form:
Ensure you are logged into our website from the member menu (top right).
Find your member portal from the My Groups page.
Under the "My Engagements" tab, find the button under the heading "Add new training engagements."
Complete all fields in the form.
The survey links and QR codes will be added to your Engagements List (hosted in our Microsoft 365 environment) – usually within one business day. You can find your List from the button under the heading "View my training engagements," also on the "My Engagements" page.
Your Engagements List:
Your Engagements List will include the following details:
Purchaser Feedback (all levels):
The engagement ID
Your course ID and name
Your client organisation
The primary contact at the client
The date of your first training session
If we have contacted the client for B2B feedback.
If you have been billed for this client yet this year.
Learner Feedback (Level 2+):
The pre-training survey link
The post-training survey link
QR code images for each survey.
The link to the client report (once created)
The date we emailed you and your client the feedback report.
Please note: we will assume ever relationship is a continuing one, and will roll it over to the next year, but you only get billed when you have activity with that client.
Step 2: Collecting Feedback
Purchaser Feedback (all levels):
You don't need to do anything. We will reach out to the nominated primary contact at the client and ask them to either:
Provide purchaser feedback and nominate up to 3 colleagues to also respond; or
Decline to provide feedback, and nominate up to 4 others in their place.
Learner Feedback (Level 2+):
Every time you deliver that course to that client, you must use the survey links we provided you in the confirmation message.
Take care to apply the links correctly — we appreciate they are long links and can all start to look the same!
Step 3: Receiving Feedback Reports
Purchaser Feedback (all levels)
After you have delivered a course to more than ten clients, we will share an evergreen (a live-updated, ongoing) report for that course, aggregating and anonymising all the feedback from the purchasers of that course.
Learner Feedback (Level 2+):
You and your client will receive a report for each course-client relationship. We will send a link to the report to yourself and the client approximately 7 days after the training engagement starts.
Separately, we will maintain an evergreen report for each of your courses, containing all the learner feedback gathered for that course, across all your clients. You can access these from your portal.
Need more reports? We can prepare custom reports or deeper analysis on request. These are billed separately as consulting hours.
Program Integrity
The value of the LIFTER program comes from its independence and integrity. Our commitment (and yours) is to transparent, independent evaluation.
Becoming a member means using the LIFTER process for every eligible engagement. If an exception is required — and there are valid exceptions — you must request notify us in advance. You may request a standing exemption for a particular type of course or client.
We take this seriously. We conduct analytics to detect any potential manipulation, and we reserve the right to do any of the following, at our complete discretion:
Suspend your membership until we are confident we understand if any manipulation occurred.
Revoke your accreditation if we have reasonable grounds to believe you have manipulated (or sought to manipulate) the feedback process.
Publish the names of members currently suspended or excluded from the Program.
We know that the vast majority of members join because they genuinely care about transparency and, ultimately, improving. This policy exists to protect them — and the value of the program to their clients — from the tiny fraction who won't.
FAQs
What if I deliver the same course to the same client many times?
You register this relationship only once. We will generate a single report combining all feedback from that client on that course, across all the repeat session. If you want session-by-session reports, you should notify us in advance (and the form asks you about this). Each additional report will incur an additional report generation fee.
What if I have a single training course runs over multiple sessions, like a leadership program?
Please log it as a single engagement — no need to log each session — and collect the pre- and post-training surveys at the start and end of the whole series.
Can I give a client a combined report for all the different courses they have purchased from me?
No. We will generate a report per client-course combination. If you would like to provide one report for all their courses combined, we can provide this to you in addition to our default reporting, for an additional fee.
